Shipping Policy

Last updated: 19 December 2025

At Clarea, we do everything possible to ensure your orders are dispatched quickly and safely.
This policy outlines our processing times, delivery methods and shipping conditions.

1. Order processing times

All orders are processed within 12 to 48 business hours after payment confirmation.
This timeframe allows us to carry out quality checks prior to dispatch.

Orders placed during weekends or public holidays are processed on the next business day.

2. Delivery times

Once dispatched, orders are delivered within an average of 6 to 9 business days, depending on your location and the local carrier.
Delivery times may vary during peak periods, due to weather conditions or customs checks.

3. Order tracking

As soon as your order is shipped, you will receive a confirmation email containing your tracking number.
You can track your parcel at any time via the provided link.

4. Shipping costs

Shipping fees are displayed at checkout.
Free delivery may be available above a certain order value, depending on current promotions.

5. International orders

We ship to most countries worldwide 🌍
Customs duties or import taxes may apply depending on your country of residence. These charges remain the responsibility of the customer.

6. Delivery delays or issues

If you experience an unusual delay or delivery issue, please contact us at contact@shop-clarea.com.
We will assist you in locating your parcel or arranging a replacement where necessary.

7. Delivery address

Please carefully check your delivery details before confirming your order.
Clarea cannot be held responsible for non-delivery resulting from an incorrect address provided by the customer.

For any questions, our customer support team remains available at contact@shop-clarea.com