Return & Refund Policy

Last updated: 19 December 2025

At Clarea, we want you to be fully satisfied with your purchase.
If your product does not meet your expectations, you have 14 days from the date of delivery to request a return or a refund.

Eligibility conditions

The item must be unused and in its original packaging.

Any request must be made within the legal timeframe via our customer service at contact@shop-clarea.com.

Returns are accepted only after approval by our team.

Return procedure

Contact our customer service by email with your order number and the reason for the return.

You will receive instructions for returning the product.

Once the item has been received and inspected, we will issue the refund using the original payment method.

Defective products or order errors

If you receive a defective or incorrect item, please contact us within 7 days of delivery.
We will offer you an exchange or a full refund at no additional cost.

Refund

Once the return has been approved, the refund will be processed within 5 to 10 business days, depending on your bank or original payment method.

For any questions, please write to contact@shop-clarea.com. Our team will reply as soon as possible.