Return & Refund Policy
Return & Refund Policy
Last updated: 19 October 2025
At Claréa, we want you to be completely satisfied with your purchase.
However, if your product does not meet your expectations, you have 30 days from the date of delivery to request a return.
Eligibility Conditions
To be eligible for a return:
- The item must be unused, in perfect condition, and in its original packaging.
- The return request must be made within 30 days of receiving the product.
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contact@shop-clarea.com
All requests must be sent to our customer service at:Returns are accepted only after prior approval from our team.
Return Procedure
To initiate a return, please contact our customer service at contact@shop-clarea.com and include your order number.
Once your request is approved, we will provide you with the necessary return instructions.
⚠️ Return shipping costs are the responsibility of the customer.
We recommend using a tracked shipping service, as we cannot be held responsible for lost or damaged return parcels.
Defective or Incorrect Items
If you receive a defective or incorrect item, please contact our customer service within 7 days of delivery and include a photo of the item.
In this case, Claréa will cover the return shipping costs and offer you:
- a replacement, or
- a full refund.
Refunds
Once the returned item has been received and inspected, we will notify you of the refund approval.
The refund will be processed via the original payment method within 5 to 10 business days, depending on your bank.
⚠️ We reserve the right to delay the refund until the returned item has been received and verified.
Contact
For any questions regarding your order or a return, please contact us at:
Our team will get back to you as soon as possible.
Frequently Asked Questions
I’m not sure which shade to choose — Natural or Deep?
If your skin is fair, very fair or medium, choose Natural.
It’s also suitable for fair skin that tans slightly.
If your skin tone is tan to deep, choose Deep.
👉 If you’re unsure, choose Natural.
It’s the most versatile and most popular option.
What are the ingredients?
Adaptive Pigment Technology – Smart micro-capsules that adjust to your skin tone for a perfectly natural finish.
Hyaluronic Acid – Deeply hydrates and smooths fine lines.
Niacinamide (Vitamin B3) – Brightens the complexion and evens out skin tone.
Peptides – Help improve skin firmness and elasticity.
Rosehip Oil – Nourishes and repairs the skin barrier thanks to vitamins A and C.
Vitamin E (Tocopherol) – Protects the skin from external aggressors with its antioxidant properties.
Cera Alba & Cera Microcristallina – Soften, protect and help retain moisture.
Titanium Dioxide & Mica – Provide a natural glow and light sun protection.
Ethylhexylglycerin & Fragrance – Gentle preservative and a subtle, pleasant fragrance.
Free from parabens, sulphates, synthetic colourants and harsh alcohols.
Dermatologically tested, not tested on animals and suitable for all skin types.
How do I choose my shade?
You can contact us through our contact page! We will bIt’s very simple 🌸
If your skin is fair, very fair or medium, choose Natural.
If your skin tone is tan to deep, choose Deep.
The formula automatically adapts to your exact skin tone after application.
👉 If in doubt, choose Natural.e happy to assist you.
How long does it last on the skin?
It lasts up to 12 hours ⏳.
It is also water-resistant and stays flawless even in heat or humidity.
Is it thick or cakey like a traditional foundation?
Not at all!
Its formula is lightweight, breathable and buildable, allowing smooth, even coverage without ever feeling like you’re wearing makeup.
Can I use it on sensitive or acne-prone skin?
Absolutely. It is fragrance-free, vegan and cleanly formulated, with skincare actives such as niacinamide and hyaluronic acid.
If your skin is very sensitive, we always recommend doing a patch test first.
Is it suitable for mature skin?
Write contentYes, without hesitation 💕
The Clarea Korean Foundation is ideal for mature skin.
Its lightweight, hydrating texture, enriched with hyaluronic acid, niacinamide, collagen and vitamin E, helps smooth fine lines, boost radiance and keep the skin fresh and luminous all day ✨ to answer to common questions your customers may have about your products, shipping policies..
Do I still need to use a primer or moisturiser?
No! It’s a 4-in-1: moisturiser, primer, foundation and skin perfector.
You can use it on its own, or pair it with your usual skincare if you prefer.
What if I’m not satisfied?
No worries — we offer a 30-day money-back guarantee.
If the product isn’t right for you, you can return it for a full refund, no questions asked.
How long will it take to receive my order?
Orders are processed within 24 to 48 hours, allowing time for a quality check before dispatch.
Delivery times then range between 4 and 6 working days, depending on your location.